01Introduction
Vetāsa ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our matrimonial matching service. This policy complies with India's Digital Personal Data Protection Act, 2023 (DPDP Act) and the Information Technology Act, 2000.
02What Data We Collect
We collect the following categories of personal data:
- Identity Data: Full name, date of birth, gender, photos
- Contact Data: Phone number, email address
- Profile Data: Education, occupation, income range, marital status, religion, caste, mother tongue, height, weight
- Family Data: Family type, family values, number of siblings
- Location Data: City, state, country
- Preference Data: Partner preferences for matching
- Verification Data: Government ID documents (Aadhaar/PAN/Passport), selfie photos
- Communication Data: Chat messages, interests sent/received
- Usage Data: Login activity, profile views, search history
- Device Data: IP address, device type, browser information
03Why We Collect It
We collect and process your personal data for the following purposes:
- To provide matrimonial matchmaking services
- To verify your identity and prevent fraud
- To improve matching accuracy using compatibility algorithms
- To facilitate communication between matched users
- To send you relevant notifications and updates
- To ensure platform safety and prevent misuse
- To comply with legal obligations
- To improve our services based on usage patterns
04How We Store and Protect It
Your data security is our priority:
- Encryption: All data is encrypted in transit (TLS/SSL) and at rest
- Storage Location: Data is stored on secure servers in India and Singapore
- Access Controls: Only authorized Vetāsa team members can access your data
- Verification Documents: Stored separately with enhanced security, auto-deleted after verification
- Regular Audits: Security audits and vulnerability assessments
- No Third-Party Sale: We never sell your personal data to third parties
05Who Can Access Your Data
Access to your data is strictly limited:
- Other Users: Can see only your public profile information (as per your privacy settings)
- Vetāsa Team: Only authorized personnel for verification and support purposes
- Service Providers: Cloud hosting (AWS/Supabase), analytics (anonymized data only)
- Legal Authorities: Only when required by law or court order
- No Third Parties: We do not share or sell your data to advertisers or marketers
06Data Retention Period
We retain your data as follows:
- Active Accounts: Until you delete your account
- Deleted Accounts: Permanently removed within 7 days of deletion request
- Verification Documents: Deleted within 30 days after verification approval
- Chat Messages: Deleted when either party deletes their account
- Anonymized Analytics: May be retained indefinitely for service improvement
- Legal Compliance: Some data may be retained longer if required by law
07Your Rights Under DPDP Act
As a user in India, you have the following rights:
- Right to Access: Request a copy of all your personal data
- Right to Correction: Update or correct inaccurate information
- Right to Erasure: Request deletion of your account and data
- Right to Data Portability: Export your data in a portable format
- Right to Withdraw Consent: Withdraw consent for data processing
- Right to Grievance Redressal: File complaints about data handling
08How to Exercise Your Rights
To exercise your data rights:
- Access Data: Go to Settings → Download My Data
- Correct Data: Edit your profile in the app
- Delete Account: Go to Settings → Delete Account (7-day grace period)
- Contact Us: Email support@leepleadtech.com with your request
- Response Time: We will respond within 15 days
- Verification: We may require identity verification before processing requests
09Updates to This Policy
We may update this Privacy Policy from time to time:
- Notification Method: In-app notification and email (if provided)
- Effective Date: Changes take effect 30 days after notification
- Review: We recommend reviewing this policy periodically
- Material Changes: Significant changes will require your explicit consent
10Children's Privacy
Vetāsa is strictly for users 18 years and older. We do not knowingly collect data from individuals under 18. If we discover such data, we will delete it immediately.
11Contact Us
For privacy-related queries:
- General Support: support@leepleadtech.com
- Response Time: Within 7 days
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